Returns

Return Policy

We want you to be satisfied with your purchase. We will accept returns and exchanges within 30 days of purchase with exception of socks, mobile kits, vintage, or final sale items*.  Apparel must be unwashed and unworn, and any non-apparel item must be must be in its original condition and packaging.

*Final Sale items are not eligible for returns. Items will be marked final sale in the product description.

Exchanges on domestic orders for the same item are free, but we do charge a $9.00 return handling fee for orders that are returned for a refund. This $9.00 is deducted from the refund amount. Alternatively you can request store credit, or shop for a different item once in the return portal to waive the $9 processing fee.

International customers are responsible for all shipping costs for returns. Please reach out to support@birdcollective.com for return instructions. Currently we are unable to facilitate exchanges for our international customers. All returning items will be refunded back to the original payment method. 

If we receive your return outside of the return window you will not be eligible for a refund or exchange, and you will have to pay for shipping if you would like your returned item back. 

Refunds

After processing your return, the refund will be automatically credited to your original payment method. Please note that shipping fees and insurance costs are not refundable. Allow 2-5 business days for the refund to reflect in your bank account or on your chosen payment method. Additionally, there is a $9.00 return handling fee for orders returned for a refund, which will be deducted from the refund amount. If you prefer to avoid these processing fees, you may opt for a store credit, an exchange, or choose "return shopping" during the return process.

Exchanges

Exchanges are limited to the same item in a different size; exchanges for different items are not possible. After processing your return, you will receive an order notification outlining your exchange. This notification confirms your new item and enables you to track the order. Due to our fluctuating inventory, we cannot guarantee the availability of an item at the time your return is processed. If the returned item is unavailable, a refund will be automatically issued to you, with processing fees waived. Please remember that exchange orders can only be shipped to the original address on the order.

Store Credit

Store credit will be provided through email and can be used for purchases on our website. We waive processing fees for returns that opt for store credit. However, please note that shipping fees are not refundable.

Gift Returns

If you need to return an item you received as a gift, please visit our return portal and select the option "Received a gift? Start Here". You will require the order number and the zip code of the original purchase. If you do not have this information, kindly request it from the person who gifted you the item, or contact our support team for assistance in obtaining it. During the return process, you'll have the option to provide your personal email address to receive store credit once the return is processed. Please note that we can only offer store credit for gift returns; refunds and exchanges are not available in this case.

Final Sale items

Items marked as final sale in the product description are not eligible for exchange or refund. However, if you receive a defective or damaged item, please do not hesitate to contact support.