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Returns

Return Policy

We want you to be satisfied with your purchase. We will accept returns and exchangess of unwashed, unworn product within 30 days of purchase with exception of socks, vintage, or final sale items*. 

*Final Sale items are not eligible for returns. Items will be marked final sale in the product description.

Exchanges on domestic orders are free, but we do charge a $8.00 return handling fee for orders that are returned for a refund. This $8.00 is deducted from the refund amount. Please allow 5-10 business days from receipt of your return for it to be processed. 

International customers are responsible for all shipping costs for returns. Please reach out to support@birdcollective.com for return instructions.

Start A Return Here

Refunds (if applicable)

Once your return is received and inspected, we'll notify you of its approval or rejection. If it's approved, your refund will be processed and a credit automatically applied to your credit card or original method of payment. Shipping fees and insurance are non-refundable. Returns may be subject to restocking fees. Please allow us 2-5 business days for your refund to appear in your bank account or other payment method. There is an $8.00 return handling fee for orders that are returned for a refund. This will be deducted for the refund amount.

Exchanges (if applicable)

Once your return is received and inspected, we'll notify you of its approval or rejection. If it's approved, you will receive an order notification once your exchange has been processed. This order notification is a record of your new item and a way to track your order. If we do not have the item in stock we will contact you for an alternative replacement or refund. 

Sale items (if applicable)

Items on final sale cannot be exchanged or refunded. However, if your item is defective or damaged please contact us.