Returns

Return Policy

We want you to be satisfied with your purchase. We will accept returns and exchanges within 30 days of purchase with exception of socks, mobile kits, vintage, or final sale items*.  Apparel must be unwashed and unworn, and any non-apparel item must be must be in its original condition and packaging.

*Final Sale items are not eligible for returns. Items will be marked final sale in the product description.

Exchanges on domestic orders for the same item are free, but we do charge a $9.00 return handling fee for orders that are returned for a refund. This $9.00 is deducted from the refund amount. Alternatively you can request store credit, or shop for a different item once in the return portal to waive the $9 processing fee.

Please allow 5-10 business days from receipt of your return for it to be processed. 

International customers are responsible for all shipping costs for returns. Please reach out to support@birdcollective.com for return instructions. Currently we are unable to facilitate exchanges for our international customers. All returning items will be refunded back to the original payment method. 

If we receive your return outside of the return window you will not be eligible for a refund or exchange, and you will have to pay for shipping if you would like your returned item back. 

Refunds (if applicable)

Once your return is received and inspected, we'll notify you of its approval or rejection. If it's approved, your refund will be processed and a credit automatically applied to your credit card or original method of payment. Shipping fees and insurance are non-refundable. Please allow us 2-5 business days for your refund to appear in your bank account or other payment method. There is an $9.00 return handling fee for orders that are returned for a refund. This will be deducted for the refund amount.

Exchanges (if applicable)

Once your return is received and inspected, we'll notify you of its approval or rejection. If it's approved, you will receive an order notification once your exchange has been processed. This order notification is a record of your new item and a way to track your order. If we do not have the item in stock we will contact you for an alternative replacement or refund. 

Sale items (if applicable)

Items on final sale cannot be exchanged or refunded. However, if your item is defective or damaged please contact us.