Return Policy
Holiday Return Window
Orders placed between November 1 and December 31 may be returned until January 31. Returns will not be accepted after that date.
Returns & Exchanges
We accept returns and exchanges within 30 days of purchase, excluding socks and final sale items. Apparel must be unwashed and unworn; non-apparel items must be returned in original condition and packaging.
If your item is damaged, defective, or incorrect, please contact support@birdcollective.com—do not use the return portal!
For binoculars and optics, returns must be initiated by emailing support@birdcollective.com.
Final sale items are not eligible for return or exchange and are clearly marked in the product description.
To avoid processing fees, opt for exchange, store credit or shop for a new item in the return portal. Refunds to the original payment method will be subject to a $9 processing fee deducted from your refund.
Refunds
• A $9 return handling fee applies to refunds and will be deducted from your refund.
• Shipping fees are non-refundable.
• Refunds are issued to the original payment method within 2–5 business days after your return is received.
• Choose store credit or shop for a replacement item in the return portal to waive the $9 fee.
Exchanges
• Free for domestic orders, limited to the same item in a different size. There is no processing fee for exchanges.
• Exchanges are subject to availability.
• Exchange orders ship to the original shipping address only.
• If the item you requested is out of stock when we receive your return, a refund will be issued and fees will be waived.
Store Credit
Store credit will be provided through email via gift card and can be used for purchases on our website. We waive processing fees for returns that opt for store credit.
Gift Returns
• Gift returns are eligible for store credit only.
• Use the return portal and select “Received a gift?”
• Order number and original ZIP code are required.
Final Sale items
Items marked as final sale in the product description are not eligible for exchange or refund. However, if you receive a defective or damaged item, please do not hesitate to contact support.
International Returns
Please reach out to support@birdcollective.com for instructions.