If you have any problems with your order, contact us at info@birdcollective.com.

Shipping Times:

We are currently experiencing printing and shipping delays for our made to order tees beyond our normal time frame described below due to Covid-19. Please read the latest updates here.

All of our tees and most accessories are made to order, so while it may take a little extra time to reach you, we reduce waste from bulk overstock and unsold product. Please allow 2-7 business days for your order to be made and shipped out (average 4 days). After it ships the average shipping time is about 4 days depending on your destination.  If you do not receive your shipping notification after 7 business days then please contact us. 

Vintage items & patches will ship in 2-3 business days and may be shipped separately.

With the exception of Canada, we do not ship vintage items internationally at this time.

Patches are shipped via USPS. To keep the cost free we do not ship patches with tracking. Patches will usually ship separately from apparel. You should receive it in your mailbox within 10 business days after shipping to the U.S. and within 15 business days after shipping to Canada. Rest of world up to 21 business days. If you do not receive your order within those time frames feel free to reach out.

Returns

We have extended our return policy below to 90 days due to Covid-19.

We will accept returns of unwashed, unworn product within 30 days of purchase. You are responsible for shipping costs. Please visit our return center here to begin the process.

If your item arrives damaged, please send us a photo of the entire garment and the damage described to info@birdcollective.com. Once we review, and the damage is deemed our fault, we will process a replacement immediately.

Vintage and sale items are final and returns will not be accepted.

International Orders: Customer is responsible for all return shipping costs on international orders.

Due to Covid-19 we're disabling shipping to the following countries because they no longer accept incoming mail: Cayman Islands, Chad, Colombia, Cyprus, Djibouti, Ecuador, French Polynesia, Honduras, India, Kuwait, Lebanon, Madagascar, Maldives, Moldova, Mongolia, Montenegro, Myanmar, Nepal, Panama, Peru, Philippines, South Africa, Sri Lanka, Suriname, Tunisia, Turkey, Zimbabwe.

Refunds (if applicable)

Once your return is received and inspected, we'll notify you of its approval or rejection. If it's approved, your refund will be processed and a credit automatically applied to your credit card or original method of payment.

Exchanges (if applicable)

If you want to exchange your item for a different size please visit our return center here.

Cancellations

If you would like to cancel an order please contact us immediately. We may or may not be able to cancel the order depending on what stage of production your order is in.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account, and then contact your credit card company. There is often some processing time before a refund is posted. If you’ve done all of this and still haven't received your refund, please contact us at info@birdcollective.com.

Sale items (if applicable)

Only regularly-priced items may be refunded; unfortunately items on sale cannot be refunded. However, if your item is defective or damaged please contact us.

Shipping

You will be responsible for paying the cost of shipping, which is non-refundable. The turnaround time for exchanges will vary based on your location. 

Please note: It may take 24-48 hours for your return to be approved.

If you are shipping an item valued over $75, please consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item.