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Your use of birdcollective.com signifies your acceptance and adherence to the terms outlined below, as stated in our shipping policy.
If you would like to cancel an order please contact us immediately. We may or may not be able to accommodate requests depending on what stage of processing and shipping your order is in.
We cannot change the contents of your order. If your order is not correct, contact us immediately to cancel your order so you can place a new one.
Customers are responsible for entering the correct shipping address at checkout. We are not responsible for autofill features and it is your responsibility to check that the address that was autofilled is correct. If your shipping address is incorrect please contact us immediately. We can only change shipping addresses of unprocessed orders. Once your order is processed we can no longer change your shipping address. We can not contact the carrier or give any delivery instructions to the carrier on the customers behalf.
If your order is returned to us due to an incorrect or insufficient address, we will refund you for the items that were returned. You may then order the items again from our store. Shipping is non-refundable.
We are not responsible for stolen packages. If your shipping carrier has marked your package as delivered to the correct address but you still cannot find it after 2 business days, that package is considered stolen. We can file a claim on your behalf for a refund or replacement. This claim can only be filed 20 calendar days after the delivery date, and requires you to complete an online form, which we will email to you once we have access to it. If you need the items urgently, please consider purchasing them on our website immediately, and when we are able to file the claim, we can do so for a refund on the original order.
Shipping speeds are not guaranteed. We do our best to prioritize expedited packages and will ship with the speed that you choose. We process most orders within 5 business days. During holidays and or times of large volume there may be delays in processing your order. We can not change the shipping speed after your order has been placed. We can not offer refunds for shipping delays.