A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.
Registering for this site allows you to access your order status, history and manage any subscriptions. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.Create an Account Login
You can sign up for restock notifications on the product page. This ensures you receive an email as soon as something is back in stock.
Most of our shirts are a pre-shrunk cotton and tend not to shrink if washed in cold water and dried on low heat or air dried.
There is a size chart located on the product page just above the "add to cart" button. If the size chart is missing please contact us for help. Most of our tees are unisex so they tend to run a bit larger like men’s clothing. The tanks and women’s fit tees are more fitted in the waist and shoulders. We always recommend measuring yourself so you get the best fit possible!
If the product says sold out you can sign up for restock notifications on the product page. If you do not see the product on our website that means you missed out and it's gone for good.
To give everyone a fair chance, we don't reveal when we will release our next vintage drop! Sign up for email at the bottom of the page and follow us on instagram @birdcollective to find out when the next drop is.
If you put the wrong shipping address and would like to change it, please email firstname.lastname@example.org as soon as possible with "Change order shipping address" in the subject, and your order number and the new shipping address in the email body. Depending on the stage of your order's processing, we may be able to change the address. We cannot change any orders that have already been fulfilled.
Please note, if your billing address is also wrong, let us know immediately. We will have to cancel your order, as we cannot edit billing information, and you can place a new one.
We are unable to edit the contents of your order. If you would like to change your order, including product, size, and/or quantity, please email us at email@example.com right away. We will cancel your order and you can place a new one. We may not be able to cancel your order depending on the stage of processing it is in.
Unfortunately we do not have the ability to include gift notes in your order at this time.
Email us at firstname.lastname@example.org to cancel your order. Depending on the stage of processing that your order is in we may not be able to cancel it.
We rarely have sales, and because of limited supply we generally do not offer retroactive discounts. If your order is within 48 hours of the sale, we can offer you store credit in the amount of the price difference. The item that you ordered must be in stock on our website in the size/color you received to be honored.
Discount codes cannot be combined with any other discount promotions including sales.
1. Ensure that the coupon code is entered correctly, and there are no extra spaces.
2. Verify that the items in your cart are valid for discount codes. Many third party items such as books, games and puzzles are not eligible for discounts unless otherwise noted. You can read more in our discount policy.
3. Check that your coupon code has not expired. Certain coupon codes have expiration dates, like our Welcome Discount.
If the issue persists after following these steps, please provide us with the following details so that we can investigate further:
1. The exact error message you are receiving, if any.
2. The specific products you are trying to purchase with the coupon.
See our full policy below:
Please allow 2-5 business days for your order to be processed before it is ready for shipping.
IMPORTANT NOTICE: The shipping durations shown during checkout are solely ESTIMATES for the transit time and are automatically generated by our shipping services. These estimates DO NOT include the processing time to package your order, regardless of the chosen shipping speed. On occasion, we may package orders on Friday afternoons, but they might only be collected by the shipping provider on the subsequent business day. It can take up to 72 hours for the package to be scanned into the shipping provider's system. Please be aware that we do not conduct shipments over the weekends. Our business operates exclusively from Monday to Friday for order fulfillment.
You will receive a shipping confirmation email as soon as your order ships. We do not ship on Saturdays, Sundays, or holidays. During high volume times such as sales or holidays there may be a delay in processing, but rest assured we are working to get your order to you as soon as possible.
We only have the ability to change your shipping address if your order has not yet been processed or fulfilled. Please contact us immediately if you need your address changed. If your order has already shipped you should reach out to the carrier to see if they can change it. We are not responsible for incorrect addresses or lost packages due to an incorrect shipping address. Read more details about our shipping policy here.SHIPPING POLICIES
Pre-shipment means we have handed your package off to the carrier and it is awaiting processing on their end. Unfortunately, recent stress on the postal service has caused delays in packages being processed. Don't worry it should be on its way soon!
If your package is stuck in pre-shipment for more than 7 business days then it is probably lost in transit. Please reach out to us at email@example.com.
We do! Please note that international shipping is expensive and we can not lower the rates from what you see at checkout. Read more about international shipping here.
When your order ships you will receive a shipping confirmation containing your tracking info. Please check your junk email folders.
If you ordered patches, we ship these in an envelope without tracking to keep the shipping costs low for you. Our patches are shipped seperately from the rest of our products. If you order a large amount of patches we sometimes will ship with tracking.
Sometimes a package is marked as delivered but it doesn't actually get delivered for another business day or two. Read about our policy on stolen packages on SHIPPING page.
Oh no! We’re sorry to hear that. Our shipping carriers work independently from us, but here are a few solutions we can offer: If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Read about our policy on stolen packages on SHIPPING page.
If the tracking hasn’t been updated in 7 days or if it was never updated since the label was created, chances are it was lost in transit. Please contact us and we'll do our best to help!
We want you to be satisfied with your purchase. We will accept returns and exchangess of new products and unwashed, unworn apparel within 30 days of purchase with exception of socks, vintage, or final sale items*. See our full return policy below.RETURN POLICY
Head to our Returns & Exchanges portal for options and a step-by-step guide. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder). If you select to exchange, but the item sells out before your return is finalized, the exchange will instead default to a refund.
We are sorry to hear that! Get in touch with us at firstname.lastname@example.org and include a description and photos of the damage described.
You can find the current list of groups we work with here.
You can read about where our money is making an impact here.
Yes! Get in touch with us at email@example.com.