Frequently Asked Questions
Product
You can sign up for restock notifications on the product page. This ensures you receive an email as soon as something is back in stock.
Most of our shirts are a pre-shrunk cotton and tend not to shrink if washed in cold water and dried on low hear or air dried.
There is a size chart located on the product page just above the "add to cart" button. If the size chart is missing please contact us for help. Most of our tees are unisex so they tend to run a bit larger like men’s clothing. The tanks and women’s fit tees are more fitted in the waist and shoulders. We always recommend measuring yourself so you get the best fit possible!
If the product says sold out you can sign up for restock notifications on the product page. If you do not see the product on our website that means you missed out and it's gone for good.
To give everyone a fair chance, we don't reveal when we will release our next vintage drop! Sign up for email at the bottom of the page and follow us on instagram @birdcollective to find out when the next drop is.
Ordering
If you would like to make changes to your order please contact us immediately. If your order has already shipped we can no longer make changes.
Unfortunately we do not have the ability to include gift notes in your order at this time.
Email us at support@birdcollective.com to cancel your order. Depending on the stage of processing that your order is in we may not be able to cancel it.
Sales and Discounts
We rarely have sales, and because of limited supply we generally do not offer retroactive discounts. If your order is within 48 hours of the sale, we can offer you store credit in the amount of the price difference. The item that you ordered must be in stock on our website in the size/color you received to be honored.
Discount codes cannot be combined with any other discount promotions including sales.
First, double check that you have entered the code correctly. We only accept one discount code per order, so it is best to use the code that gives you the biggest discount.
Some products like 3rd party, subscriptions, and sale items are excluded from discounts. You can see our full policy below:
Shipping
All orders ship in 1-5 business days. You will receive a shipping confirmation email as soon as your order ships.
We only have the ability to change your shipping address if your order has not yet been fulfilled. Please contact us immediately if you need your address changed. If your order has already shipped you should reach out to the carrier to see if they can change it. We are not responsible for incorrect addresses or lost packages due to an incorrect shipping address. Read more details about our shipping policy here:
SHIPPING POLICIESPre-shipment means we have handed your package off to the carrier and it is awaiting processing on their end. Unfortunately, recent stress on the postal service has caused delays in packages being processed. Don't worry it should be on its way soon!
If your package is stuck in pre-shipment for more than 7 business days then it is probably lost in transit. Please reach out to us at support@birdcollective.com.
We do! Please note that international shipping is expensive and we can not lower the rates from what you see at checkout. Read more about international shipping here.
When your order ships you will receive a shipping confirmation containing your tracking info. Please check your junk email folders.
If you ordered patches, we ship these in an envelope without tracking to keep the shipping costs low for you. Our patches are shipped seperately from the rest of our products. If you order a large amount of patches we sometimes will ship with tracking.
Sometimes a package is marked as delivered but it doesn't actually get delivered for another day or two.
Oh no! We’re sorry to hear that. Our shipping carriers work independently from us, but here are a few solutions we can offer: If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you.
If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. If you purchased Route Package Protection then you're covered! You can file a claim here: https://claims.route.com/
Read below for more information about Route.
Route Package Protection
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route Protect and looking to file a shipping issue online? File here
If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
Marked As Delivered (Stolen)
Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur
Stuck In Transit (Lost)
For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@birdcollective.com and we will be happy to work with you to remedy the situation.
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Returns & Exchanges
We will accept returns of unwashed, unworn product within 30 days of purchase with exception of vintage or sale items. You are responsible for shipping costs. More details on our return policy are found below:
RETURN POLICYHead to our Returns & Exchanges portal for options and a step-by-step guide. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder). If you select to exchange, but the item sells out before your return is finalized, the exchange will instead default to a refund.
We are sorry to hear that! Get in touch with us at support@birdcollective.com and include a description and photos of the damage described.
General
You can find the current list of groups we work with here.
You can read about where our money is making an impact here.
Yes! Get in touch with us at info@birdcollective.com.
Bird Patch Club Subscription
Check out our Birding Patch Club FAQ for answers to all your questions.