A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.
Registering for this site allows you to access your order status, history and manage any subscriptions. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.Create an Account Login
You can sign up for restock notifications on the product page. This ensures you receive an email as soon as something is back in stock.
Most of our shirts are a pre-shrunk cotton and tend not to shrink if washed in cold water and dried on low hear or air dried.
There is a size chart located on the product page just above the "add to cart" button. If the size chart is missing please contact us for help. Most of our tees are unisex so they tend to run a bit larger like men’s clothing. The tanks and women’s fit tees are more fitted in the waist and shoulders. We always recommend measuring yourself so you get the best fit possible!
If the product says sold out you can sign up for restock notifications on the product page. If you do not see the product on our website that means you missed out and it's gone for good.
To give everyone a fair chance, we don't reveal when we will release our next vintage drop! Sign up for email at the bottom of the page and follow us on instagram @birdcollective to find out when the next drop is.
If you would like to make changes to your order please contact us immediately. If your order has already shipped we can no longer make changes.
Unfortunately we do not have the ability to include gift notes in your order at this time.
Email us at email@example.com to cancel your order. Depending on the stage of processing that your order is in we may not be able to cancel it.
We rarely have sales, and because of limited supply we generally do not offer retroactive discounts. If your order is within 48 hours of the sale, we can offer you store credit in the amount of the price difference. The item that you ordered must be in stock on our website in the size/color you received to be honored.
Discount codes cannot be combined with any other discount promotions including sales.
First, double check that you have entered the code correctly. We only accept one discount code per order, so it is best to use the code that gives you the biggest discount.
Some products like 3rd party, subscriptions, and sale items are excluded from discounts. You can see our full policy below:
All orders ship in 1-5 business days. You will receive a shipping confirmation email as soon as your order ships.
We only have the ability to change your shipping address if your order has not yet been fulfilled. Please contact us immediately if you need your address changed. If your order has already shipped you should reach out to the carrier to see if they can change it. We are not responsible for incorrect addresses or lost packages due to an incorrect shipping address. Read more details about our shipping policy here:SHIPPING POLICIES
Sometimes a package is marked as delivered but it doesn't actually get delivered for another day or two. If your order does not arrive within 3 business days of being marked as delivered reach out to us.
Pre-shipment means we have handed your package off to the carrier and it is awaiting processing on their end. Unfortunately, recent stress on the postal service has caused delays in packages being processed. From here, any inquiries you might have about your package need to be made by contacting USPS directly.
If your package remain in pre-shipment for more than 7 days, contact us and we will look into it.
Oh no! We’re sorry to hear that. Our shipping carriers work independently from us, but here are a few solutions we can offer: If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you.
.If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to firstname.lastname@example.org so we can help you look into this. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
We do! Please note that international shipping is expensive and we can not lower the rates from what you see at checkout. Read more about international shipping here.
When your order ships you will receive a shipping confirmation containing your tracking info. Please check your junk email folders.
If you ordered patches, we ship these in an envelope without tracking to keep the shipping costs low for you. Our patches are shipped seperately from the rest of our products. If you order a large amount of patches we sometimes will ship with tracking.
We will accept returns of unwashed, unworn product within 30 days of purchase with exception of vintage or sale items. You are responsible for shipping costs. More details on our return policy are found below:RETURN POLICY
Head to our Returns & Exchanges portal for options and a step-by-step guide. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder). If you select to exchange, but the item sells out before your return is finalized, the exchange will instead default to a refund.
We are sorry to hear that! Get in touch with us at email@example.com and include a description and photos of the damage described.