Part-Time Freelance Customer Support Role

We’re looking for a part-time freelance customer support specialist to help us maintain excellent communication with our customers and ensure they have a smooth, positive experience with Bird Collective. While this is a freelance contract role, we’re hoping to find someone interested in a longer-term collaboration and able to integrate this work into their schedule on an ongoing basis.

Position Details

• Hours: 5–8 hours per week, with potential increases during sales and holidays.
• Schedule: Monday–Friday. To provide timely support, we ask that customer inquiries be checked and responded to twice daily—once in the morning and once in the afternoon or evening (exact timing is flexible).

Responsibilities

• Respond to customer inquiries with patience, professionalism, and warmth.
• Modify, cancel, and troubleshoot orders as needed.
• Process returns and assist customers with shipping or product issues.
• File insurance claims for lost or damaged packages.
• Coordinate with our warehouse team to resolve order fulfillment concerns.
• Keep records and communications organized using G Suite (Google Docs, Sheets, Drive) and Slack.
• Learn and navigate our online e-commerce, customer support and returns platforms, as well as other relevant apps.

What We’re Looking For

• Excellent writing skills - clear, professional, and friendly communication.
• Strong attention to detail – accuracy in order management and customer interactions.
• Tech-savvy – experience with G Suite and ability to learn new software.
• Reliable & self-motivated – able to work independently and efficiently.
• Customer-focused mindset - patient, courteous, and committed to delivering great service.
• Longer-term freelance availability – we’re looking for someone who can integrate this role into their existing and future schedules and stay with us over time.

How to Apply

If you’re interested in helping Bird Collective provide an exceptional customer experience, we’d love to hear from you! Please email your resume and a brief note about why you’d be a great fit to opportunities@birdcollective.com.